21-04-2021

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Computer Use & File Sharing Guidelines

Computing resources and access accounts are to be used only for the purpose for which they are assigned and are not to be used for commercial purposes or non-college related activities.

Users of the network are responsible for any actions taken that cause damages or affect other computers or portable computing devices. Users should not engage in activities/actions which damage or disrupt hardware or communications such as virus creation and propagation, and overloading networks with excessive data.

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Individuals will not use College computer resources to engage in any illegal activities. Users of the FTCC network must comply with all federal, state, and local laws that apply.

Users shall not create, display, advocate, or transmit threatening, racist, sexist, pornographic, obscene, offensive, annoying or harassing language and/or material, including broadcasting unsolicited messages, sending unwanted mail, or accessing websites for these purposes.

Failure to follow the FTCC General Usage Guidelines can result in the suspension of access rights and disciplinary action as deemed appropriate by the college

For

Management Information Services office reserves the right to make revisions/updates to these guidelines at any time.

Contact the HelpDesk. We are here to help!

Email: helpdesk@pstcc.edu Phone: 865-694-6537 Text: 865-518-4457

*********** Coronavirus Pandemic Update ***********

Due to the COVID-19 pandemic, students will have to reserve their computer ahead of time. For everyone’s safety, we are limiting the number of students allowed in the open computer lab at any given time.

Students must make a reservation at one of the links below prior to using any open computer lab computer:

Hardin Valley (limit 48): https://libcal.pstcc.edu/reserve/spaces/HVopenlab

Magnolia (limit 18): https://libcal.pstcc.edu/reserve/spaces/maopenlab

Blount County (limit 9): https://libcal.pstcc.edu/reserve/spaces/bcopenlab

Strawberry Plains (limit 9): https://libcal.pstcc.edu/reserve/spaces/stopenlab

***************

Welcome to the Information Technology Support HelpDesk at Pellissippi State Community College. The HelpDesk is your point of contact for all questions or problems regarding Pellissippi State computer services, equipment, and software.

Between Semesters
December 12 to January 18
Monday-Thursday: 7:00am – 7:30pm
Friday: 7:00am – 4:30pm
Saturday: Closed
Sunday: Closed

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Spring Semester 2021
January 19 to May 7
Monday-Thursday: 7:00am – 9:00pm
Friday: 7:00am – 6:00pm
Saturday: 9:00am – 4:00pm
Sunday: Closed

Note: All Open Lab hours are subject to changes and closings due to circumstances beyond our control.

Spring 2021 Semester (January 25th-May 7th)

Blount County Campus - BL174
865-981-5360
Monday-Friday: 8:00 a.m. – 4:30 p.m.
Saturday and Sunday: Closed

Division Street Campus - DV208
865-971-5233
CLOSED

Hardin Valley Campus - ER327
865-539-7116
Monday-Thursday: 7:30am – 9:00pm
Friday: 7:30am – 6:00pm
Saturday: 9:00am – 4:00pm
Sunday: Closed

Strawberry Plains Campus - ST2654
865-225-2309
Monday-Friday: 8:00 a.m. – 4:00 p.m.
Saturday and Sunday: Closed

Magnolia Avenue Campus - MA140D
865-329-3117
Monday-Friday: 8:00 a.m. – 4:00 p.m.

Between Semesters

Labs are closed until the first day of full term classes unless otherwise noted below.

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Blount County Campus - BL174
865-981-5360
Closed

Division Street Campus - DV208
865-971-5233
Closed

WindowsDesktops

Hardin Valley Campus - ER327
865-539-7116
Closed

Strawberry Plains Campus - ST2654
865-225-2309
Closed

Magnolia Avenue Campus - MA140D
865-329-3110
Hours are same as hours for Magnolia Library on Library webpage:
https://lib.pstcc.edu/about_library/hours

The main HelpDesk office is on the Hardin Valley campus in the Educational Resource Center (ERC) in room 319.

The HelpDesk also has site campus locations in student open computer labs at all site campuses.

  • Blount County Campus - Room 174
  • Division Street Campus - Room 208
  • Magnolia Avenue Campus - Room 140D
  • Strawberry Plains Campus – Room 2654

All PSCC campuses have Open Computer Labs available for student and faculty use.

Pellissippi State’s Open Computer Labs provide students with the latest technology and resources, as well as the assistance needed to successfully complete class assignments and projects. The Open Computer Labs are a great place to come and do research related to your courses. We have a friendly and knowledgeable staff to help you with whatever questions you may have.

Open Computer Labs provide PC and Macintosh computers, as well as specialized software for your classes. They have accessible areas for students with disabilities, including software to aid students who have difficulty hearing, seeing or typing.

Lab Assistants are here to assist you when they can, but they are not here to replace your instructors or to complete your assignments for you. Feel free to ask questions, and they will be very happy to help if they can.

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Open Computer Lab Guidelines

Out of respect for all students, please follow these rules when using open computer lab spaces:

  • Open computer labs are quiet, individual study spaces. Please refrain from excess noise or group study.
  • Food and beverages are not permitted.
  • Cell phone use is prohibited, and phones should be either turned off or set to vibrate/silent
  • Children are not allowed.

Who can use the Open Computer Lab?

Students who:

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  • are currently registered for classes at PSCC
  • need access to a computer
  • need access to the Internet
  • need to print their assignments
  • need to scan or print
  • need special software applications for classes such as digital media
  • require use of specialized software such as JAWS

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Printing Guidelines

Printing is currently free but limited to college-related material. All lab computers are set to print on both sides (duplex) in black and white. Color printing is available, however due to the cost, it is limited. Please check with the HelpDesk Assistant for additional information and assistance with printing.

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Please keep in mind the Open Computer Labs are available only to current students and should only be used for academics.

  • Please limit print job submission to 20 pages at a time.
  • PowerPoint presentations should be printed as handouts with a recommendation of three slides per page.
  • Always use the Print Preview option before printing to verify that you are printing the material you need and it is formatted correctly.
  • Print only web pages that you need, not an entire website.
  • DO NOT reprint your work after every change. Instead, print only a draft and a final copy upon completion.
  • Print single-sided ONLY when absolutely necessary.
  • DO NOT use the lab printers for copying organizational/departmental flyers, announcements, newsletters.
  • DO NOT use the lab printers for personal business needs. This is prohibited by the Computer Usage Policy.