Message |
Subject:New Firestudio Mobile box will not work |
tarsands403
Prenoob
Joined: 16/04/2012 19:54:51
Messages: 1
Offline
| Hey guys.
So i bought my presonus firestudio mobile 8 days ago and cannot get it to work. I submitted a ticket for help 8 days ago and it still hasn't been assigned to any representative. I've been on hold with them for over an hour with no one answering the phone. The place I bought it from won't let me return it because the cardboard the cd came in is ripped.
So here is what i have tried. I tried a different firewire cable. I tried uninstalling and reinstalling with the drivers off the website. I bought a brand new firewire port by startek which was approved by the website. It still won't initiate when try to start it up using studio one.
I have an 8 gig i7 3.6 GHz processor. I'm running windows 7 64 bit. I bought this computer with the intent to start recording and producing but this has given me a large head ache.
I just don't get why after an entire week my ticket hasn't even been assigned and when I call them on the phone they just keep me on hold for hours. |
Subject:Re:New Firestudio Mobile box will not work |
Monolithent
Supreme Baconator
Joined: 28/07/2010 18:47:25
Messages: 13464
Location: Central New Jersey
Offline
| If you have a tech support request number you'd be willing to share I can try to get it unjammed for you.
Also, to try to hel the process in the meantime, did you switch to the legacy driver in device manager for your firewire?
Win 7 has a bit of a problem in that regard.
also, if you go to the first thread in PreSales questions I have compiled many ways to provide self help. They might be of use.
99% of the time the problem is with Windows. We just have to figure out where. |
http://support.presonus.com
Tallest guy in the Mod Squad with all his hair still on his head.
No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.
My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.
StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19' Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist |
Subject:Re:New Firestudio Mobile box will not work |
bobbho
Prenoob
Joined: 18/04/2012 05:34:30
Messages: 2
Offline
| have the same problem. had the exact same issue with phone support. sat on hold for an hour exactly, then got a message to leave my name phone # serial # someone will get back to me. in the mean time i have been reading and trying everything i am reading on this forum and nothing will get it to sync. then a lightbulb went on and i just realized with all these complaints and all this trouble I JUST GOT RIPPED OFF!!!!. how can a company get away with this. i am probably going to throw mine in the trash even though the little sticker in chinese says not to |
Subject:Re:New Firestudio Mobile box will not work |
Monolithent
Supreme Baconator
Joined: 28/07/2010 18:47:25
Messages: 13464
Location: Central New Jersey
Offline
| Hi bobbho,
I'd like to try to help. If you have a tech support ticket number I can make some calls for you and see if I can get it rolling.
It's frightening how many requests tech support get in a week and there aren't a lot of people in there. Presonus will make it work if you're up to giving them one last chance. |
http://support.presonus.com
Tallest guy in the Mod Squad with all his hair still on his head.
No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.
My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.
StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19' Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist |
Subject:Re:New Firestudio Mobile box will not work |
bobbho
Prenoob
Joined: 18/04/2012 05:34:30
Messages: 2
Offline
| Thank you for the interest, I did not get any numbers while on hold and it is two days since I called and left a message. No one has called back. I do agree they are really busy it is so bad there music recording is worn out it is like you are in a bad dream it cuts on and off on and off goes silent for long periods of time then comes in and out and fades away it makes the hour wait excrusiating. While I appreciate the offer of help what all this tells me is there are alot of people with the same problem. I have very little patients and time. I expected it to work right out of the box. Thanks again. |
Subject:Re:New Firestudio Mobile box will not work |
Monolithent
Supreme Baconator
Joined: 28/07/2010 18:47:25
Messages: 13464
Location: Central New Jersey
Offline
| I understand your frustration, I really do.
I agree that we expect things to work right out of the box but in today's computer world that often isn't the case. Believe me on that one.
With that said I'd like to offer my assistance to at least figure out the problem. We might even be able to get it working.
Let me know. |
http://support.presonus.com
Tallest guy in the Mod Squad with all his hair still on his head.
No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.
My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.
StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19' Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist |
Subject:Re:New Firestudio Mobile box will not work |
kyle Rains
Prenoob
Joined: 02/06/2012 20:26:32
Messages: 1
Offline
| I just bought a Firestudio Mobile as well... My Pro Tools 10 will not recognize it as my interface at all.. I can only use the built in inputs and outputs on the computer when the Firestudio Mobile is connected.. It doesnt even show up at all... |
Subject:Re:New Firestudio Mobile box will not work |
Monolithent
Supreme Baconator
Joined: 28/07/2010 18:47:25
Messages: 13464
Location: Central New Jersey
Offline
| Can you give us some more details? What kind of computer and specifications...
We might be able to help but we gotta know where to start. |
http://support.presonus.com
Tallest guy in the Mod Squad with all his hair still on his head.
No I'm not a freaking pilot!! The Air Force won't let me have a suit with a zipper...or sometimes shoestrings.
My advice and suggestions should never be considered advice or suggestions. These are mostly insane ramblings of a poor aircraft mechanic who can, strangely enough, still hear.
StudioLive 16.4.2, AudioBox 1818VSL, AudioBox 44VSL, Faderport, Digimax FS, M-Audio Firewire 410
--MultiBoot System--
Win Vista 64/XP Pro/7 x86/7 x64 - Mac OSX Snow Leopard/Lion
Gigabyte motherboard--SYBA TI Firewire XIO2200A--i7 2600k Quad Core--16 GB DDR III--Custom 2U Rackmount--4 TB Raid (all internal SATA II)--19' Samsung HDMI LCD on pivoting VESA 1U Mount
Studio One v1 Pro x64
Studio One v1 Artist
Studio One v2 Artist |
Subject:Re:New Firestudio Mobile box will not work |
Texas Willie
Presonoid
Joined: 28/07/2010 19:59:14
Messages: 1199
Location: Vancouver, Washington
Offline
| This post is not pointed at anyone in particular, but is intended to help.
Everyone....Take a few DEEP BREATHES and relax and realize no one is trying to rip anyone off, that there is HELP HERE and if you can relax enough to help others help you, it will all work out fine!
The place to begin in ANY hardware or software configuration, is with the specifications of the system you are working with. (See my Signature for Example).
If your hardware is up to spec and is compatible with your new hardware, then it is just a matter of working through things to figure out the best course of action.
Mono is the BEST in getting things sorted out and can help you if you just follow through with answers to his questions. (For example) I see the original poster has yet to provide his tech support ticket number....which causes me to wonder if he ever had one.
Anyway, the key here is to provide as much information as possible to help others help you.....I would recommend HIGHLY that you include the information in your signature....That way, you don't ever have to retype it again.
HTH
TW |
PreSonus FireStudio Mobile x 2
Studio One Pro DAW v2.6
Yamaha DGX 220 Keyboard
Yamaha DTXplorer Drums
Akai MPK49 Midi Controller
M-Audio Axiom 25 Midi Controller
Boss BR-600 Digital Recorder
Guitar Rig Kontrol Pedal Board
Native Instruments Komplete 9
Epiphone Wildcat Semi-Hollow A/E
Breedlove Custom Studio A/E Guitar
Fender 12 String Acoustic/Electric
Fender American Stratocaster
TC-Helicon Harmony G
Sennheiser HD280 Pro Headphones
Windows 8 x64, SIIG PCIe DP Firewire 800 3 port card.
MacBook Pro OSX 10.6.8
AMD Phenom 9650 Quad Core 2.30 GHz; 8 GB Ram
Samsung 840 EVO 500Gb SSD-For O/S and Programs
Western Digital 1TB HDD x 2
Western Digital 1.5 TB HDD |
